Terms & conditions

To ensure your booking runs smoothly and you have an outstanding experience at Ketch Up, we have a few terms and conditions for our reservations detailed below.

We have a 20 minute grace period.

Please call us if you are running later than 20 minutes after your reservation time.

Kindly note that your table is booked for 2 hours from the reservation time and re-reserved for the next seating, all seating requests (smoking – non-smoking, etc.) are not guaranteed and will accommodate upon your arrival due to availability.

We may contact you about this reservation, so please ensure your email and phone number are up to date.

Tables up to 5 guests are re-reserved after two hours and tables of 6 guests or more are re-reserved after two and a half hours.

Kindly note, parking is available and our dress code is smart-casual.

Thank you for choosing Ketch Up and we look forward to welcoming you soon!